89 Learning Points for Coaching Call Center CSR's PDF
By:Peter Garber
Published on 2006-11-01 by Human Resource Development
89 Learning Points for Coaching Call Center CSR's Peter Garber The traditional role of the call center |supervisor| is a thing of the past. Being an effective |coach| is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR's to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor's role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR's work together as a team Resolving conflicts between CSR's Within each section are learning points - 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you'll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you'll learn how to build trust, recognize CSR's, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR's - and many more skills that will have a huge impact on your CSR's and how satisfied customers are with the service your call center provides. 90 Pages /Code...LPCALL/ $34.95
This Book was ranked at 22 by Google Books for keyword Coaching.
Book ID of 89 Learning Points for Coaching Call Center CSR's's Books is b3HnDa6Kdg4C, Book which was written byPeter Garberhave ETAG "FXaCncvBOig"
Book which was published by Human Resource Development since 2006-11-01 have ISBNs, ISBN 13 Code is 9781599968759 and ISBN 10 Code is 1599968754
Reading Mode in Text Status is true and Reading Mode in Image Status is true
Book which have "120 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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Download 89 Learning Points for Coaching Call Center CSR's PDF Free
Download 89 Learning Points for Coaching Call Center CSR's Books Free
Download 89 Learning Points for Coaching Call Center CSR's Free
Download 89 Learning Points for Coaching Call Center CSR's PDF
Download 89 Learning Points for Coaching Call Center CSR's Books
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